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Terms
Frankstone Media is committed to providing high-quality real estate media services in Austin, TX. These Terms & Conditions outline essential details for our services, policies, and client responsibilities. By engaging with Frankstone Media, you agree to adhere to the following terms.
1. Land Package Requirements
For all land package photoshoots, property boundaries must be provided to Frankstone Media before the scheduled shoot. This ensures accurate boundary depiction in your media; without clear boundaries, we cannot guarantee boundary accuracy.
2. Multiple Sessions Per Photoshoot
If a photoshoot must be broken into multiple sessions, each additional session will incur a fee equal to one-third (1/3) of the original cost. This fee covers additional setup, travel, and shoot time.
3. Special Requests
Any special requests related to the photoshoot must be communicated to Frankstone Media prior to the shoot date. Requests made afterward may not be accommodated based on the scope of work already completed.
4. Revisions and Edits
Frankstone Media offers two rounds of complimentary edits per media project. Any additional revision requests beyond these two rounds will incur an extra fee. Clients are encouraged to discuss further needs with us in advance to understand the scope and associated costs.
5. Media Storage and Client Responsibility
Frankstone Media is not responsible for the long-term storage of media content. Clients are expected to download and securely save copies of their media files for future use. To maintain efficiency, our media database is purged on a quarterly basis, so any media not downloaded by clients by the end of the quarter may no longer be accessible.
6. Consulting Services
For consulting services outside standard media capture, Frankstone Media charges an hourly rate of $75. This rate applies to meetings, planning sessions, or other consulting needs.
7. Listing Policy
Each property listing requires a separate order. For example, if you need media services for two different apartments, Apartment A and Apartment B, please place separate orders for each location.
8. Late or Delayed Access Fees
To maintain efficient scheduling, if the photographer is unable to access the property within 15 minutes of the scheduled time due to client delays, a late fee of $200 will be charged, plus any applicable travel fees.
9. Limitation of Liability
Frankstone Media is not responsible for any incidental, indirect, or consequential damages related to the use of our services or media. In the event of equipment failure or unforeseen circumstances that prevent service completion, liability is limited to a refund of the incomplete services.
10. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas. Frankstone Media reserves the right to amend these Terms & Conditions, with updates posted on our website and effective immediately upon posting.
11. Access Instructions
Access instructions for the property must be provided at the time of booking. This includes details such as gate codes, lockbox combinations, or any specific entry requirements. Failure to provide access instructions may result in delays, additional fees, or the rescheduling of the photoshoot.
12. Media Licensing
The media produced by Frankstone Media, including but not limited to photographs, videos, and floor plans, remains the intellectual property of Frankstone Media. Clients are granted a limited, non-exclusive, non-transferable license to use the media for marketing and promotion of the specific property for which it was created.
If a client wishes to obtain full licensing rights for the media, a fee of $50 per photo will apply. Licensing does not permit third-party use without prior written consent from Frankstone Media. Additional fees may apply for such third-party use or extended licensing.
13. Cancellation Policy
Appointments canceled within 24 hours of the scheduled photoshoot time will incur a cancellation fee of $125. This fee covers the time and resources allocated to the appointment.
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